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Privacy Policy

 

Effective Date: March 2022
Last Updated: March 6, 2025

1. Introduction

Rosendiem Inc., operating under the name Isabella Thor (“Rosendiem Inc.,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy aims to help you understand what information we collect, how we use it, and your rights regarding your personal data.

As a business registered in Canada, we comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and General Data Protection Regulation (GDPR) where applicable.

If you have any questions about this policy, you can contact us at:
📧 Email: [email protected]
📞 Phone: +1 (250) 667-6454
📍 Address: A-37 Spring Street, NS, Amherst, Canada

 

2. Information We Collect

We collect and process the following types of personal data:

  • Basic Contact Information: Name, email address, phone number, and mailing address (if provided).
  • Transaction Data: Payment details processed through Kajabi Payments, Stripe, and PayPal (we do not store your full financial details).
  • Website Usage Data: When you visit our website, we collect anonymous data through Google Analytics and Meta Pixel for performance tracking and ad optimization, including retargeting ads.
  • Marketing Preferences: If you subscribe to our emails, we store your preferences and interactions with our newsletters.
  • Health Information: If you participate in our Health Foundation Program, we may collect additional health-related details for assessment purposes.

 

3. How We Collect Your Information

We collect data through:

  1. Direct Interaction: When you sign up for our emails, book a consultation, or provide details through intake forms.
  2. Automated Technologies: When you visit our site, tracking tools (cookies, web beacons) collect data on how you interact with our content.
  3. Payment Processing: When you make a payment through Kajabi Payments, Stripe, or PayPal, our payment processors handle your transaction securely.

For details on how each payment provider handles your data, please review their privacy policies:

 

4. How We Use Your Information

We use your personal data to:

  • Provide coaching services and respond to your inquiries.
  • Process payments and send receipts.
  • Send marketing emails and promotional content (you can unsubscribe at any time).
  • Improve our website experience using Google Analytics and Meta Pixel.
  • Deliver retargeting ads based on your interactions with our website.
  • Store intake forms and health history for Health Foundation Program participants only or upon request by clients in any other program we have on offer

We do not sell or rent your personal data to third parties.

 

5. Lawful Basis for Processing Data

Under PIPEDA and GDPR, we must have a lawful basis for processing personal data. Our legal grounds include:

  • Consent: You provide consent when you sign up for emails or complete an intake form.
  • Contractual Necessity: Processing payments and delivering services.
  • Legitimate Interests: Analytics, marketing, and retargeting ads (you can opt out).

If we ever need to process sensitive health information, we will request your explicit consent.

 

6. Cookies & Tracking Technologies

We use cookies to enhance your experience. Cookies help us:

  • Remember your preferences.
  • Analyze website traffic (Google Analytics).
  • Deliver targeted ads (Meta Pixel).

You can manage cookies in your browser settings. Learn more at: www.aboutcookies.org.uk.

 

7. Data Retention

  • We retain customer data as long as legally required under Canadian law.
  • Health-related data is stored only for the duration necessary to provide services.
  • If you unsubscribe from emails, we remove you from our mailing list but may retain non-identifiable analytics data.

You may request to have your personal data deleted at any time by emailing [email protected].

 

8. Your Rights Over Your Data

You have the right to:

  • Request access to your data.
  • Correct any inaccurate information.
  • Request deletion of your personal data.
  • Object to marketing communications.
  • Withdraw consent for data processing.

To exercise any of these rights, email [email protected].

 

9. Data Security

We take data security seriously and:

  • Store all information on secure servers.
  • Encrypt sensitive data.
  • Never store full payment details on our servers.
  • Use trusted third-party processors (Kajabi, Stripe, PayPal) to handle transactions.

Despite these measures, online data transmission is never 100% secure. You share your data at your own risk.

 

10. Third-Party Sharing

We may share your data with:

  • Payment Processors: Kajabi Payments, Stripe, and PayPal for secure transactions.
  • Email Marketing Platform: Kajabi for newsletters and automation.
  • Analytics Providers: Google Analytics and Meta for performance tracking.

We never sell or rent your personal data to third parties.

 

11. Complaints & Dispute Resolution

If you have a privacy concern, please contact us at [email protected].

Complaints are handled on a case-by-case basis. If unresolved, you may contact Canada’s Privacy Commissioner:

Office of the Privacy Commissioner of Canada
📍 Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3
📞 Phone: 1-800-282-1376

 

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. We encourage you to review this policy regularly.

For questions, contact:
📧 Email: [email protected]
📞 Phone: +1 (250) 667-6454